myVersionControl Downtime

On Monday 26th August myVersionControl experienced two extended outages. This was caused by a cascade failure at the datacenter cluster that we use. This effectively took most of myVersionControl systems offline. This is the first major outage we have experienced from this datacentre in the whole 6 years we have been in operations.

Downtime was recorded at:
13:47:04 until 16:04:43 (BST, 137 minutes)
18:39:04 until 21:29:00 (BST, 170 minutes)

Like thousands of other businesses, we have been very disappointed with the way that this was handled by the datacenter. The good news is that if this had happened, even one month later we could have continued operations. This is because our infrastructure upgrade means we will now span multiple independent datacentres therefore a single outage would not be enough to take us completely offline.

In this occasion we fully accept that our communications could have been better and we are drawing up new procedures for situations like this one where our customers will be far better informed. We are also going to extend and enhance our status page so that it reflects the health of each of the components that make up myVersionControl.  We would like to apologise to all our customers that were affected by this outage and reassure you that we are doing all that is necessary to ensure the service can deal better with exceptional circumstances like this in the future.
Many thanks,

The myVersionControl Team